TRAINING & DEVELOPMENT
TRAINING PROGRAMS AVAILABLE



METHODOLOGY
courses consist of:

  • Lectures
  • Group Discussions
  • Mock Situations
  • Inventories
  • Case Studies
  • Manuals
ORGANIZATIONAL DEVELOPMENT

IMA is available to assess your organizations needs and implement and administers cost effective programs that achieve strategic and operational business objectives and goals. These programs may include:



  • Human Resources Audit
  • Employee Climate Survey
  • Team Development
  • Performance Appraisal Program
  • Employee Relations Programs
  • Succession Planning
  • Salary Administration Program
  • Incentive Programs
  • Training

 

Module

Introduction to Management

Hours

8 hrs.

Description

To train participants to understand their new managerial responsibilities and motivate workers for behavioral change, through an understanding of what part motivation plays in the management process.

Making the transition to management
Roles and responsibilities of managers
Plan, organize, communicate, delegate
Empowering employees
Motivational theories
Applying motivation theory to the workplace
Roles and responsibilities of managers
Plan, organize, communicate, delegate
Empowering employees
Motivational theories
Applying motivation theory to the workplace
Understanding what workers want
Management actions that demotivate workers

Module

Managing Human Performance









Hours

16 hrs.



Description

To train participants to understand, change and effectively deal with human performance.

Understanding human performance
Is it competency or motivation
Setting goals and expectations
Performance Evaluation
Coaching change
Coaching for performance improvement
Definitions of Conflict
Conflict management
Preventing conflicts
Progressive Discipline
Steps for Corrective Counseling

Module

Effective Communications

Hours

8 hrs.

Description

To train participants to communicate highly reliable in providing accurate transmission of information.

Types of communication
Communication effectiveness
Most effective, least effective
Feedback
Nonverbal communication
Listening skills
Overcoming barriers
When and how long to hold meetings
Planning meeting content
Planning the Agenda
Getting participation

Module

Creative Thinking/Problem Solving

Hours

8 hrs.

Description

To learn structured problem solving methods and systems to encourage innovative thinking.

Problem Solving & Decision Making
Individual Differences
Brainstorming
Input phase
Processing phase
Output phase
Review phase

Module

Defining Customer Requirements

Hours

8 hrs.

Description

To know and serve one's customer, internal or external.

Who are your customers?
Quality defined
Obtain and analyze customer feedback.
Agree on performance measures
Why measure
Using scorecards for performance feedback
Creating a scorecard
Maximizing the effectiveness of your scorecards

Module

Leading and Empowering

Hours

8 hrs.

Description

To train participants to direct and mobilize people and/or their ideas to achieve a shared vision, mission, and common goal. Participants will understand how teams work and how to influence people in a strategic direction.

Practices of Effective Leaders
Leadership qualities - seven habits
Leading and Empowering
Practices of Effective Leaders
Leadership qualities - seven habits
Leadership roles and responsibilities
Teaming
Empowering employees

Module

Continuous Improvement

Hours

8 hrs.

Description

To establish a performance management system so that departments continuously improve their service to their customers.

Becoming a high performance team
Clear sense of purpose
Setting goals and expectations
Customer focused
Keeping score

Module

Turning Time into Gold

Hours

4 hrs.

Description

To motivate participants to use their time better by showing them the personal payoffs they will receive from time management.

Who controls my time now?
Developing objectives
"Stretching" your time
Coping with time-wasters
Time Management: What's it worth to you?

Module

Selecting the Right Employee

Hours

6 hrs.

Description

To train participants to understand the needs of the position, and to select the most qualified employee. To comply with EEO laws and regulations.

Competencies
Creating a job profile
Cost of bad hire
Review of the resume/application
Interviewing techniques
Evaluating the candidates
EEO considerations

Module

Sexual Harassment/ Diversity

Hours

4 hrs.

Description

Sexual Harassment: What Is It?
Types of Sexual Harassment
Quid Pro Quo
Hostile Environment
Current Workplace Climate
Review Sexual Harassment Policy/Complaint Procedures
EEOC Guidelines
Recent court decisions
Other Types of Harassment/Discrimination